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Search for "Rita Rueff-lopes"
Rita Rueff-lopes - ESADE (Authors)
2148 - A COMPREHENSIVE, LONGITUDINAL AND NON-LINEAR APPROACH TO THE AET IN A CALL-CENTER CONTEXT: EXPLORING CUSTOMER BEHAVIOR, EMOTIONAL CONTAGION AND PHYSIOLOGICAL HEALTH.
Friday, June 3, 2016 - Slot 6 (09:00 - 10:30) - IAE Building - Room 406