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"UNIVERSITAT DE BARCELONA"
José Navarro - UNIVERSITAT DE BARCELONA
(Authors)
2148 - A COMPREHENSIVE, LONGITUDINAL AND NON-LINEAR APPROACH TO THE AET IN A CALL-CENTER CONTEXT: EXPLORING CUSTOMER BEHAVIOR, EMOTIONAL CONTAGION AND PHYSIOLOGICAL HEALTH.
Friday, June 3, 2016 - Slot 6 (09:00 - 10:30) - IAE Building - Room 406
Yildiz Posta C. Akin Sitesi
1.Blok No:6 Kat:1 D:3
Gayrettepe Sisli
Istanbul / TURKEY
Tel: +90 212 347 63 00
Fax: +90 212 347 63 63