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Markus Groth - UNSW AUSTRALIA (Authors) |
1723 - THE SPILL-OVER EFFECT OF CUSTOMER MISTREATMENT ON SUBSEQUENT CUSTOMERS |
Friday, June 3, 2016 - Slot 6 (09:00 - 10:30) - IAE Building - Room 406 |
Yumeng Yue - UNSW AUSTRALIA (Authors) |
1723 - THE SPILL-OVER EFFECT OF CUSTOMER MISTREATMENT ON SUBSEQUENT CUSTOMERS |
Friday, June 3, 2016 - Slot 6 (09:00 - 10:30) - IAE Building - Room 406 |